Any products that you have purchased are eligible for a refund or exchange within 30 days of the shipment date.

How to Return or Exchange Goods

Obtain Return Authorization: We do not accept returns without a return authorization. To obtain this, it is required that you take a photo of the item and send it to our customer service email info@johnnymarine.com providing as much information as possible regarding your return.

Regarding Exchange: When obtaining a return authorization, please inform us of the product SKU you would like to exchange for, so that we can register and complete the process of making up the cost difference in advance. To get the fastest exchange service, please call and purchase your new items first. Once we receive the returned goods, your account will be refunded.

Repackaging Instructions: When we approve your return/exchange, we will confirm with you to see if the packaging meets our requirements.

Federal law requires all machines using gasoline, petroleum, or other flammable liquids to discharge flammable liquids before shipment.

Covers and plugs with flammable liquids must be naturally ventilated and dried for 24 hours before transport to ensure safety. Please note: The responsibility for the violation of this law belongs to the sender of the goods.

Safe repackaging of products: All products should be packaged in their original packaging for safe transportation. Johnny Marine shall not be liable for any losses caused by returns with improper packaging.

If your product is shipped back on a pallet, it needs to be secured with ropes or straps and the item must be covered with cardboard or plastic to prevent overturning and damage.

Return/Exchange Fee

Johnny Marine makes it easy for you by offering free returns.

Please note that non-defective items that have not been used should be returned in the same condition it arrived in.

Our Warehouse Address:

+62 821 8929 3193